Position Overview

The O&M Technical Asset Manager owns the portfolio strategy and client relationship for an assigned book of solar and energy storage assets. This role is the primary interface between Radiance Solar's field operations and the asset managers, owners, and operators who depend on us to protect the performance and longevity of their investments.

Technical Asset Managers are proactive portfolio managers — not reactive administrators. They maintain deep technical familiarity with the sites in their portfolio, drive the prioritization of maintenance activity, produce the work lists that guide field planning, and own the quality and accuracy of every report that leaves Radiance under their name. The role requires genuine technical engagement with site data and field findings, not just coordination of logistics.

Key Responsibilities

Portfolio Strategy & Prioritization

• Maintain active awareness of performance across all sites in the portfolio — monitoring alerts, production trends, open corrective maintenance jobs, and upcoming PM obligations
• Produce a prioritized work list that drives the planning process; own the logic behind prioritization decisions and be prepared to defend them to clients and internal stakeholders
• Identify sites requiring attention before they become client escalations — proactively surfacing performance degradation, warranty exposure, and maintenance backlog risks
• Triage monitoring alerts for the portfolio, classifying issues by severity and initiating the appropriate response in line with contractual response time obligations

Technical Report Review & Approval

• Perform meaningful technical review of all PM and corrective maintenance reports for sites in the portfolio before delivery to the client — not checklist review, but genuine evaluation of findings, corrective actions, and site scoring
• Return reports to the O&M Asset Coordinator for rework when documentation quality does not meet standards; provide specific and actionable feedback
• Approve final reports and take ownership of the accuracy of everything communicated to the client under your name
• Maintain current knowledge of site conditions, open issues, and recent field activity for every site in the portfolio — sufficient to answer client questions without relaying

Client Communication & Relationship Management

• Serve as the primary point of contact for assigned clients — managing routine communications, delivering reports, responding to inquiries, and proactively flagging issues before clients ask
• Build and maintain trust with sophisticated asset manager clients by demonstrating technical depth and portfolio awareness in every interaction
• Lead client-facing calls and site reviews, presenting findings, recommendations, and corrective action plans clearly and credibly
• Communicate scope calls, T&M recommendations, and out-of-scope findings to clients with supporting documentation and cost estimates as appropriate

Scope & Escalation Decisions

• Make and own scope calls for corrective maintenance work — determining when findings warrant a return visit, a warranty claim, or a T&M quote
• Escalate complex or high-stakes technical decisions to the Field Operations Director or Director of O&M as appropriate, with a clear summary of the issue and recommended path
• Coordinate warranty claim documentation and submission in collaboration with the O&M Operations Coordinator and field technicians

Key Deliverables & Performance Metrics

• Portfolio site availability at or above contractual minimums (default: 90%)
• PM reports delivered to client within 15 business days of visit completion (or contract-specified timeline)
• Monitoring alert response within contractual response time windows: 100% compliance
• Client satisfaction: zero unplanned client escalations attributable to AC communication failure or report quality
• Open corrective maintenance jobs: no jobs stalled beyond 20 days without documented status and client communication
• Zero reports delivered to clients with unresolved documentation deficiencies

Qualifications

• Bachelor's degree in engineering, energy, business, or equivalent industry experience
• 3+ years of experience in solar O&M, asset management, or a related field operations role
• Working knowledge of solar PV system design, performance monitoring, and common failure modes
• Demonstrated ability to manage multiple client relationships simultaneously in a fast-paced environment
• Strong analytical and problem-solving skills — comfortable working with performance data, monitoring platforms, and field reports
• Excellent written and verbal communication skills; capable of translating technical findings into clear client communications
• Experience with CMMS platforms (Sitetracker preferred), monitoring platforms (AlsoEnergy, SolarEdge, SMA, Wattch), and ERP systems a plus

Reporting Structure

Reports to: O&M Program Manager

Works closely with: O&M Asset Coordinator, Regional Field Service Managers, Field Operations Director