Service Coordinator

Service Coordinator / Customer Success Specialist

Solar Bear & Roof Bear | Clearwater, FL

Are you the person everyone relies on to “get things handled?”

We are looking for an experienced Service Coordinator / Customer Success Specialist who thrives on solving problems, communicating with customers, and making sure nothing falls through the cracks.

This is NOT a receptionist position.

We are looking for someone who can think critically, take ownership of customer concerns, coordinate with multiple departments, and follow every issue through to completion.

If you’re the type of person who refuses to let a customer “fall through the cracks,” we want to talk to you.

About Us

Solar Bear and Roof Bear are among Florida’s fastest-growing home improvement companies, specializing in residential roofing and solar energy. We take pride in providing an exceptional customer experience from the first phone call through installation—and long after the project is complete.

Our reputation depends on people who care enough to make things right.

What You’ll Be Doing

As our Service Coordinator, you’ll become the quarterback for customer issues.

Responsibilities include:

· Answer incoming customer calls with professionalism and confidence

· Listen carefully, identify the real issue, and provide solutions—not just take messages

· Coordinate service appointments with technicians and project managers

· Create, manage, and prioritize service tickets

· Communicate with customers throughout the service process

· Follow up until every issue is fully resolved

· Work with manufacturers, suppliers, utilities, inspectors, and internal departments when needed

· Keep detailed notes and documentation in our CRM

· De-escalate upset customers with professionalism and empathy

· Identify recurring issues and help improve company processes

· Ensure customers always know what is happening and what comes next

We’re Looking For Someone Who:

· Has 3+ years of customer service, service coordination, operations, or project coordination experience: preferably in the Solar Energy space

· Is extremely organized

· Has outstanding communication skills (both phone and email)

· Can manage multiple priorities without becoming overwhelmed

· Is confident making decisions instead of waiting to be told what to do

· Has exceptional follow-up and follow-through

· Takes ownership of problems until they’re solved

· Is calm under pressure

· Learns software quickly

· Understands urgency and customer expectations

Bonus Points If You Have Experience With

· Roofing

· Solar

· Construction

· Home services

· Scheduling service technicians

· CRM software

· Monday.com

This Position Is NOT For Someone Who:

· Simply answers phones and forwards messages

· Needs constant supervision

· Doesn’t enjoy solving problems

· Avoids difficult conversations

· Struggles with organization

· Lets tasks sit unfinished

· Has poor follow-up habits

This Position IS Perfect For Someone Who:

· Loves helping customers

· Enjoys solving complex problems

· Likes being the person everyone depends on

· Takes pride in keeping customers informed

· Naturally follows through until the job is complete

· Wants to make a real impact on a growing company

Compensation

· Competitive hourly pay based on experience

· Performance bonuses available

· Paid Holidays

· Opportunities for advancement

· Full-time position

To Apply; Text Blake "I AM YOUR SUPER STAR" @ 727-542-8929

If you’re an organized, proactive communicator who loves solving problems and delivering exceptional customer service, we’d love to hear from you.

Pay: $25.00 - $30.00 per hour

Work Location: In person